Legal

Privacy Policy

How we collect, use, and protect your information.

Last updated: September 2026

1. Who we are

Address Circle is operated by The Address Investments. This policy explains what personal information we collect when you use the Address Circle app or website, why we collect it, and the choices you have. It is written to reflect Egypt's Personal Data Protection Law (Law No. 151 of 2020).

2. Information we collect

We collect only what we need to run the platform and verify the deals and rewards it is built around.

  • Account details: your name, email address, phone number, and the company you work with.
  • Deal information: the developer, project, unit price, signed contracts, and other documents you upload for verification.
  • Reward and referral records: milestones reached, referrals made, and payouts requested or issued.
  • Messages you send us: anything you write in the contact form or a job application, including your CV details and cover message.
  • Technical information: your device type, browser, and general usage of the app and site, used to keep the service working and secure. The app also uses the analytics and messaging services described in the "Address Circle mobile app" section below.

3. Why we use it

  • To create and manage your account and give you access to the platform.
  • To verify deals and referrals, and to calculate and pay commissions and rewards.
  • To answer your enquiries and process job applications.
  • To protect the platform against fraud, duplicate claims, and misuse.
  • To meet our legal, tax, and record-keeping obligations.
  • To tell you about Address Circle services and offers, where you have agreed to hear from us.

4. Our basis for using your information

We rely on your consent where you have given it, on the performance of our agreement with you where the information is needed to provide a service you asked for, on our legitimate interest in running and protecting the platform, and on our legal obligations where the law requires us to keep records.

5. Who we share it with

We do not sell your personal information. We share it only where it is needed:

  • With developers and partners, where confirming a deal or a referral requires it.
  • With service providers who host, support, or secure the platform, under confidentiality obligations and only for that purpose.
  • With banks or payment providers, where a payout is being made.
  • With authorities, where we are legally required to disclose information.

6. How long we keep it

We keep your information for as long as your account is active. After that we keep only what we must, for the period required by tax, accounting, and other legal obligations, and then delete or anonymise it. Job applications are kept for a limited period unless you ask us to remove them sooner.

7. Your rights

Under Egypt's Personal Data Protection Law you have the right to:

  • Know what personal information we hold about you and ask for a copy.
  • Have inaccurate or incomplete information corrected.
  • Ask us to delete information we no longer need to keep.
  • Withdraw consent at any time, where our use is based on consent.
  • Object to your information being used for direct marketing.

To exercise any of these, contact us using the details below. We may need to confirm your identity before we act on a request.

8. Keeping your information safe

We use technical and organisational measures to protect your information against loss, misuse, and unauthorised access, and we limit access to the people who need it to do their work. No system is completely secure, so we cannot guarantee absolute security.

9. Cookies

The website uses cookies and similar technologies to keep the site working, remember your preferences such as light or dark mode, and understand how the site is used. You can control cookies through your browser settings, though some parts of the site may not work as expected if you block them.

10. Children

Address Circle is intended for adults working in real estate. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, contact us and we will remove it.

11. Changes to this policy

We may update this policy as the platform changes or as the law requires. The current version is always the one published on this page, and the date above shows when it last changed.

12. Contact us

For any question about this policy or about your personal information, write to support@addresscircle.com or use the contact form on our Contact page.

Address Circle mobile app

Effective date: September 17, 2026. Last updated: September 17, 2026.

Your privacy at a glance

We built Address Circle for real-estate brokers and teams. To run your account, verify your identity, and provide features like deals, contracts, commissions, and notifications, we need to collect and use certain personal information.

Here is what you should know:

  • We use your data to operate your account and the brokerage tools you use in the app, not to sell your information to advertisers.
  • Identity documents (national ID or passport) are collected for verification and review; we may use automated text recognition (OCR) to read those documents faster.
  • We do not track your live GPS location. Project and area names in the app are listings you browse, not your real-time position.
  • Face ID, Touch ID, and fingerprint unlock stay on your phone. We never receive your biometric data.
  • You can turn off push notifications in your device settings and biometric login in app Settings.
  • We use Google (Firebase), Meta (Facebook), and Microsoft Clarity to understand how the app is used, to show you messages inside the app, to test improvements, and to measure how our ads perform. We never send them your clients' names, phone numbers, or notes. You can limit advertising use, see "Your choices".
  • Questions or requests: support@addresscircle.com

1. Who we are

Address Circle provides a mobile app for registered brokers and corporate brokerage teams in Egypt.

  • Company: Address Circle
  • Location: Cairo, Egypt
  • Privacy contact: support@addresscircle.com
  • Website: https://www.addresscircle.com

By creating an account or using the app, you agree to this Privacy Policy. If you do not agree, please do not use the app.

2. What this policy covers

This policy explains how we handle your personal information when you:

  • Use the Address Circle app on your phone
  • Sign in, register, or manage your profile
  • Receive notifications, in-app messages, or contact support through the app

It does not cover other companies' services you may open from the app, for example when you call, message on WhatsApp, or email someone outside Address Circle. Those services have their own privacy rules.

3. Information we collect

We collect information in three main ways: what you give us, what is created when you use the app, and a small amount of technical data from your device.

What you provide when you register and use your profile

  • Name, email, and mobile number
  • Password (we store it in a secure, encrypted form, so we cannot read your plain-text password)
  • Verification codes (OTP) sent to your phone
  • Whether your account is individual or corporate, and your account status (for example pending, approved, or rejected)
  • Company and team details if you use a corporate account

Identity verification (national ID and passport)

To approve broker accounts, we ask for photos or scans of your Egyptian national ID (front and back) and/or your passport.

We also save information read from those documents, such as your ID number, name, date of birth, address, and expiry date, or passport number and passport dates.

How document scanning works: when you take or upload a photo, the image may be sent to a trusted scanning service to extract text automatically. That text and your images are then stored on Address Circle systems so our team can review and approve your account. Scanning helps you register faster; your account may still be reviewed by an administrator.

Corporate accounts may also upload company papers such as commercial registration and tax documents.

Payment and company details (corporate accounts)

If you register as a company, we may collect:

  • Company name, tax number, company email and phone
  • Contact person phone and city
  • Bank details needed for commissions and payouts (account number, bank name, and related information you enter in your profile)

Information from your work in the app

When you use brokerage features, we store data related to your activity, such as:

  • Sales pipeline deals and notes
  • Contracts, reservations, expressions of interest (EOIs), and CILs, including the client details you enter for them
  • Commissions, wallet balance, and related records
  • Projects and developers you view or select, and commission calculations you run
  • Files and documents you attach to deals or contracts
  • Participation in points or promotions, when available

Client details you enter for a deal are stored on Address Circle systems to process that deal. They are not sent to the analytics or advertising services described below.

Notifications, in-app messages, and support

  • Alerts we send you in the app and whether you have read them
  • Information needed to open the right screen when you tap a notification or a link
  • Messages about app features and offers that may appear inside the app, and whether you viewed or tapped them
  • Your account manager's name and contact details shown in the app

If you contact someone through WhatsApp or your phone's dialer, that conversation is handled by those apps, not by Address Circle.

Technical information from your device

To keep you signed in, send notifications, and keep the app working, we may collect:

  • A notification token so we can deliver push alerts to your phone
  • An app installation identifier created by Google Firebase, used for in-app messages and to decide which version of a screen you see during a test
  • Whether you use iPhone or Android, your app version, and your device and operating system version
  • Your sign-in session, stored securely on your device
  • Language and display preferences (such as light or dark mode)
  • Whether you turned on biometric unlock in Settings (we only store that setting, not your fingerprint or face)
  • Basic connection and server log information when you use the app

We do not collect your precise live location. Names of areas or projects you see in the app come from our property catalog, not from tracking where you are standing.

Analytics, in-app messaging, and advertising information

To understand how the app is used, improve it, and know whether our ads reach the right people, we use the following services. None of them receive your clients' names, phone numbers, or the notes you write on deals.

Google Analytics for Firebase

We send Google a record of key actions you take in the app: creating an account, opening the home screen, opening a project, running a project search, tapping to call or WhatsApp a contact, opening a link into the app, and adding a CIL, an expression of interest, a reservation, or a contract. These records can include:

  • which project or screen you were on (screen names never include deal or record numbers)
  • the words you typed into project search
  • the property type, unit code, relevant dates, and value of a deal in Egyptian pounds
  • for a CIL, whether the optional comment and developer's sales fields were filled in (not what you wrote)

We also send your Address Circle account number (not your name, email, or phone), your account type and status, your company or broker ID shown in the app, your app language, and which home screen layout you see.

On iPhone and iPad, Google only receives your device's advertising identifier if you allow tracking when iOS asks. On Android, Google may receive your device's advertising ID unless you delete it in your device settings.

Firebase In-App Messaging

We may show you messages inside the app, for example about a new feature or an offer. To decide when to show them and to count how many people saw or tapped them, Google uses the app installation identifier described above.

Firebase Remote Config and A/B testing

We sometimes test improvements by showing different users slightly different versions of a screen, such as the order of sections on the home screen. Google Firebase uses the app installation identifier to decide which version you see, and we record which version that was so we can compare results.

Meta (Facebook)

We send Meta a record of key actions you take in the app: creating an account, opening the home screen, opening a project, running a project search, tapping to call or WhatsApp a contact, and adding a CIL, an expression of interest, a reservation, or a contract. These records can include which project you were viewing, the words you typed into project search, and the value of a deal in Egyptian pounds. For a CIL, Meta only learns whether the optional comment and developer's sales fields were filled in, not what you wrote.

We also send your Address Circle account number and your device's advertising identifier, together with a scrambled (hashed) form of your email address and phone number. Your phone scrambles these before they are sent, so Meta receives the scrambled version and not the original. This is what lets Meta tell us whether someone who installed the app came from one of our ads, and lets us show our ads to people with similar interests.

On iPhone and iPad, iOS asks your permission before the app may use the advertising identifier. If you decline, we still count the action, but it is not connected to an ad.

Microsoft Clarity

Clarity records how you move through the app, which screens you open, in what order, and where you tap and scroll, so we can find screens that are confusing or slow. It may also capture app errors and performance information. The recording is linked to your Address Circle account number so we can look into a problem you report to us.

4. How we use your information

We use your information to:

  • Create and manage your account and, if applicable, your company team
  • Verify your identity and documents
  • Let you sign in safely and use brokerage tools (pipeline, contracts, wallet, commissions, projects, team features, and more)
  • Send you important updates (for example account approval, contract status, or wallet activity)
  • Show you messages inside the app about features and offers
  • Show your account manager and support options
  • Understand how the app is used, and test and improve its screens
  • Protect the app against misuse and improve stability and security
  • Measure how our advertising performs, and reach people who may be interested in Address Circle
  • Meet legal and regulatory requirements

We do not use your ID or passport for advertising or analytics.

5. Who we share information with

We only share your information when we need to run the service, work with trusted partners, or follow the law.

  • Service providers that host our systems and store uploaded documents securely
  • Google Firebase, for push notifications, app analytics, in-app messages, and testing app improvements
  • Document scanning partners, to read text from ID and passport photos you upload
  • SMS providers, to send verification codes to your phone
  • Professional advisers (such as lawyers or auditors) under confidentiality, when necessary
  • Meta Platforms (Facebook), to measure how our ads perform and to reach people with similar interests
  • Microsoft, for Clarity, the tool we use to see how the app is used
  • Government or authorities when the law requires it

Some partners, including Google, Meta, and Microsoft, may process data outside Egypt. We take reasonable steps to protect your information when that happens.

We do not sell your personal information.

6. Your choices

In the app

  • Update many profile fields from your profile screens (some fields cannot be changed after approval without contacting us)
  • Turn biometric login on or off in Settings
  • Choose your language and appearance preferences
  • Close any in-app message
  • Delete your account from Settings

On your phone

  • Turn push notifications on or off in your device settings
  • You may still receive important account messages by SMS or email when needed for security or legal reasons
  • On iPhone and iPad, choose whether Address Circle may use your advertising identifier when we ask. You can change the answer later in Settings > Privacy & Security > Tracking.
  • On Android, reset or delete your advertising ID in Settings > Privacy > Ads.

Limiting the advertising identifier stops your actions from being connected to ads. It does not stop the app from counting how features are used, which we need to run and improve the app.

Your rights

Depending on applicable law, you may ask us to:

  • See what personal information we hold about you
  • Correct inaccurate information
  • Delete your account or certain data, where the law allows
  • Object to or limit some types of processing
  • Withdraw consent where we rely on your consent

To make a request, email support@addresscircle.com. We may ask you to confirm your identity before we respond.

7. How long we keep your information

We keep your information for as long as your account is active and as long as we need it to:

  • Provide the services you use
  • Meet legal, tax, and regulatory rules (including identity verification records)
  • Resolve disputes

When we no longer need it, we delete or anonymize it according to our retention practices. Backup copies may remain for a short time before they are removed.

In Google Analytics, detailed records of your actions that are linked to your account number or device identifiers are kept for 2 months. Summary information about your use of the app is kept for 14 months after your last activity. Google, Meta, and Microsoft otherwise keep the information they receive under their own retention rules, which we do not control.

8. How we protect your information

We use safeguards such as:

  • Encrypted connections when data travels between your phone and our servers
  • Secure storage for your sign-in token on your device
  • Access controls so only authorized staff can review sensitive documents
  • Sending analytics services an account number instead of your name, email, or phone, and never your clients' details

No system is perfectly secure. Please use a strong password and keep your phone protected.

9. Children

The app is for adults (18 and older). We do not knowingly collect information from children. If you believe a child has given us personal information, contact us at support@addresscircle.com and we will delete it.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above and, when appropriate, notify you in the app or by email.

The latest version is also available at https://addresscircle.com/privacy-policy/

Continued use of the app after an update means you accept the revised policy, where the law allows.

11. Contact us

If you have questions about this policy or how we use your data:

  • Address Circle
  • Email: support@addresscircle.com
  • Address: Cairo, Egypt